Privacy Policy
We Respect Your Privacy
At Fancify.lk, we are committed to being transparent about the personal information we collect and how we use it. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe. By shopping or registering with us, you agree to the terms described below.
Fancify.lk is an online retail store based in Colombo, Sri Lanka, selling Beauty, Home, Tech Gadgets, Fashion, Kids Toys, Auto Tools, and Books to customers across the island. We operate entirely online and deliver islandwide.
For the purposes of this Privacy Policy, "we," "us," and "our" refer to Fancify.lk. "You" refers to any customer, visitor, reseller, or freelance dropshipper who interacts with us.
If you have any questions about this policy or how we handle your data, you can reach us at fancify.lk@gmail.com or on WhatsApp at +94 76 491 0918.
We collect only the minimum personal information necessary to process your order and arrange delivery. We do not collect any unnecessary or sensitive personal data from customers.
| Data Field | Who It Applies To | Required? |
|---|---|---|
| Full Name | Customers | Required |
| Delivery Address | Customers | Required |
| District | Customers | Required |
| Nearest City | Customers | Required |
| Contact Number 1 | Customers | Required |
| Contact Number 2 | Customers | Optional |
| Basic Contact Details (Name, Phone, Email) | Resellers / Dropshippers | Required |
| Bank Account Details (Account No., Bank, Branch) | Resellers / Dropshippers | Required |
We also collect limited non-personal data through Google Analytics (such as pages visited and approximate location) to understand how our website is used. This data does not identify you personally.
We use your personal information only for the specific purposes for which it was collected. We do not use your data for any purposes beyond what is listed below.
When we contact you regarding your order, it will only be to provide updates, confirm delivery details, or resolve any issues related to your purchase. We will only reach out to resellers to manage their accounts, confirm commission payments, or address business-related matters.
We share your personal information only with trusted third parties who are directly involved in fulfilling your order. We do not sell, rent, or trade your personal information with any other parties.
| Third Party | Data Shared | Purpose |
|---|---|---|
| Delivery / Courier Partners | Name, Delivery Address, District, City, Contact Number(s) | To arrange and complete the physical delivery of your order |
| Google LLC (Analytics) | Anonymous website usage data (no personal identifiers) | To analyse website traffic and improve user experience |
Our delivery partners are required to use your information solely for the purpose of delivering your order and are not permitted to use it for any other purpose. We work only with reputable courier services that operate within Sri Lanka.
If you register as a reseller or freelance dropshipper with Fancify.lk, we collect additional information to set up and manage your account and to process commission payments.
Your bank account details are collected solely for the purpose of processing commission and payment transfers to you. This information is handled with the highest level of confidentiality and is not shared with any third parties other than as necessary to complete payments.
Reseller data is stored securely and accessed only by authorised personnel within Fancify.lk who need it to manage the reseller relationship and process payments.
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies — small text files stored on your device — to help us understand how visitors interact with our website.
The information collected by Google Analytics includes:
This data is used purely to improve our website's performance and user experience. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
Most web browsers also allow you to control cookies through their settings. Please note that disabling cookies may affect some functionality of our website.
Customer Order Data: We retain your personal information (name, delivery address, contact numbers) only for as long as is necessary to process and complete your order, including resolving any delivery issues or disputes related to that order. Once the order has been successfully delivered and any related matters are resolved, your data is no longer actively used.
Reseller & Dropshipper Data: We retain reseller registration information, including bank account details, for as long as the reseller relationship remains active. If a reseller wishes to terminate their relationship with Fancify.lk, they may contact us to request the deletion or return of their data.
We take the security of your personal information seriously. Fancify.lk implements reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or loss.
However, please be aware that no method of electronic storage or transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We believe you should have meaningful control over your personal information. As a customer or reseller of Fancify.lk, you have the following rights:
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Right to Access: You may request a copy of the personal information we hold about you at any time.
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Right to Correction: If any of your personal information is inaccurate or outdated, you may request that we correct it.
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Right to Deletion: You may request that we delete your personal data. We will review each request and respond accordingly. Please note that in some cases we may need to retain certain data for legitimate business or legal reasons.
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Right to Object: You may object to the way we use your personal data at any time by contacting us directly.
To exercise any of these rights, please contact us at fancify.lk@gmail.com or WhatsApp us at +94 76 491 0918. We aim to respond to all privacy-related requests within 14 working days.
Fancify.lk's services are intended for use by adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at fancify.lk@gmail.com and we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations. When we make significant changes, we will update the "Effective Date" at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Fancify.lk handles your personal information, please do not hesitate to contact us:
We are committed to resolving any privacy concerns you may have in a fair, transparent, and timely manner. Our team is available 24 hours a day, 7 days a week to assist you.