📦 Hassle-Free Returns Policy
Returns &
Refunds
Policy
We want every purchase to be perfect. If something isn't right,
we're here to make it right — fairly and quickly.
⏱️ 7-Day Return Window
🔄 Exchange Only
📸 Evidence Required
🚚 Customer Ships Back
At a Glance
Everything You Need to Know
Return Window
7 Days from Delivery
Report damaged, defective, or wrong items within 7 days of receiving your order
Resolution
Exchange Only
We offer replacement or exchange of the same item. Cash refunds are not available
Not Accepted
Change of Mind
Returns are only accepted for damaged, defective, or incorrectly sent items — not for change of mind
Step by Step
How to Raise a Return
📸
Step 01
Document the Issue
Take clear photos or a video showing the damage, defect, or wrong item
💬
Step 02
Contact Us Within 7 Days
Send us the evidence via WhatsApp or email within 7 days of delivery
✅
Step 03
We Review & Approve
Our team reviews your case and confirms whether it qualifies for a return
📦
Step 04
Ship Back & Get Exchange
Send the item back via courier. Once received, we dispatch your replacement
01
Eligibility
What Can Be Returned
At Fancify.lk, we take pride in the quality of our products and packaging. However, if something goes wrong, we're here to help. Returns are accepted only under the following circumstances:
- Item is physically damaged: The product arrived broken, cracked, torn, or with visible physical damage caused during transit or packaging.
- Item is defective or not working: The product does not function as described or advertised upon first use.
- Wrong item received: You received a completely different product from what you ordered.
Change of Mind is Not Accepted: We do not accept returns because you changed your mind, ordered the wrong size, no longer want the item, or found it cheaper elsewhere. Please review your order carefully before confirming.
All return requests must be submitted within 7 days of delivery. Requests made after this window will not be considered under any circumstances.
02
Requirements
Conditions for a Valid Return
To be eligible for a return, your item must meet all of the following conditions at the time of the return request and physical return:
- Original packaging: The item must be returned in its original packaging, including any boxes, bags, wrapping, or protective materials it arrived in.
- Unused condition: The item must be unused and in the same condition as it was delivered — except for the reported defect or damage.
- Photo or video evidence: Clear visual evidence of the damage, defect, or wrong item must be submitted when raising your return request. Returns without evidence will not be processed.
- Within 7 days: The return request must be submitted within 7 calendar days of the delivery date. No exceptions will be made after this window closes.
Tip: We recommend inspecting your parcel and testing products as soon as you receive them. This gives you the full 7-day window to raise any concerns if needed.
03
The Process
How to Raise a Return Request
Follow these steps to raise a return request with Fancify.lk:
- Document the problem: Take clear photos or record a short video clearly showing the damage, defect, or incorrect item. Make sure the product and packaging are visible.
- Contact us within 7 days: Send your evidence along with your order details (name, contact number, item ordered) to us via WhatsApp at +94 76 491 0918 or email at fancify.lk@gmail.com.
- Wait for approval: Our team will review your request and respond within a reasonable timeframe. We may ask for additional information if needed.
- Ship the item back: Once your return is approved, pack the item securely and send it back to us via a registered courier service. We do not collect parcels from customers.
- Receive your exchange: Once we receive and inspect the returned item, we will dispatch your replacement as quickly as possible.
WhatsApp is the fastest route: For the quickest response, send your return request via WhatsApp at +94 76 491 0918. Include your photos/video and order details in the same message.
04
Shipping Costs
Who Pays Return Shipping?
Return shipping responsibility depends on the reason for the return:
- Customer pays return shipping in cases where the item is damaged in transit or is defective. The cost of returning the parcel to us via courier is the customer's responsibility.
- Fancify.lk covers return shipping if the return is due to our error — for example, if we sent you the wrong item entirely. In such cases, we will arrange or reimburse the return courier cost.
Important: Fancify.lk does not collect parcels directly from customers. All returns must be sent back to us via a registered courier service of your choice. Please retain your courier receipt as proof of return shipment.
Do not send returns without prior approval. Parcels sent back without a confirmed return approval from our team will not be accepted and may not be returned to you.
05
Resolution
What You'll Receive — Exchange Only
Replacement / Exchange of the Same Item
Fancify.lk offers exchanges or replacements of the same product as the resolution for all valid return cases. We do not offer cash refunds, store credit, or alternative product substitutions at this time.
- Once your returned item is received and inspected by our team, we will dispatch the replacement product as promptly as possible.
- The replacement item will be the same product you originally ordered. If the exact item is out of stock, we will contact you to discuss available options.
- Cash refunds are not available. Fancify.lk does not offer monetary refunds, regardless of the circumstances of the return.
- We do not offer exchanges for a different product, size upgrade, or colour variant as a resolution — only the same item originally purchased.
06
Exclusions
Non-Returnable Items
The following product categories are strictly non-returnable and non-exchangeable under any circumstances, including in cases of claimed damage or defect:
Innerwear & Intimate Clothing
All innerwear, undergarments, and intimate clothing items cannot be returned for hygiene and safety reasons, without exception.
Opened Beauty & Skincare Products
Any beauty, skincare, or cosmetic product where the seal has been broken or the product has been opened or used cannot be returned.
Books (Once Opened)
Books that have been opened, read, or where packaging has been removed are non-returnable once in the customer's possession.
Electrical Items After 7 Days
Electrical and electronic items are covered by a 7-day checking warranty only. No returns or exchanges are accepted after this period expires.
Please Note: By completing a purchase on Fancify.lk, you acknowledge and accept that the above categories are non-returnable. We recommend reviewing all product details carefully before placing your order.
07
Quick Reference
Return Eligibility by Category
Use this quick reference table to understand the return eligibility for each product category available on Fancify.lk:
| Category | Returnable? | Conditions / Notes |
|---|---|---|
| 💄 Beauty & Skincare | ❌ Sealed Only | Only if sealed and unopened. Opened products are non-returnable |
| 🏠 Home & Living | ✅ Eligible | Damaged or defective items within 7 days, unused & in original packaging |
| 📱 Tech Gadgets | ⏱️ 7-Day Warranty | 7-day checking warranty for defects. No returns after 7 days |
| 👗 Fashion (Outerwear) | ✅ Eligible | Damaged or wrong items within 7 days. Unused with original tags |
| 🩲 Fashion (Innerwear) | ❌ Non-Returnable | Strictly non-returnable for hygiene reasons — no exceptions |
| 🧸 Kids Toys | ✅ Eligible | Damaged or defective within 7 days, in original packaging |
| 🔧 Auto Tools (Non-Electric) | ✅ Eligible | Damaged or defective within 7 days, in original packaging |
| ⚡ Auto Tools (Electric) | ⏱️ 7-Day Warranty | 7-day checking warranty for electrical items only |
| 📚 Books | ❌ Sealed Only | Only if completely sealed and unread. Non-returnable once opened |
08
Tech & Electrical
7-Day Electrical Item Warranty
All electrical and electronic products sold by Fancify.lk come with a 7-day checking warranty from the date of delivery. This covers manufacturing defects and non-functional items discovered upon first use.
- Test all electrical items immediately upon receipt. If the item is not working or is defective, report it to us within the 7-day window.
- A clear video demonstrating the fault or malfunction must be submitted together with your return request.
- The warranty does not cover damage from misuse, drops, water exposure, modifications, or any customer-caused damage after delivery.
- After the 7-day warranty period, no return or exchange claims will be accepted for electrical items, regardless of the issue.
Act Quickly: The 7-day electrical warranty window is strict. Once it expires, we are unable to process any claims. Please test your electrical items as soon as you receive them.
09
Policy Integrity
Fraudulent or Abusive Return Claims
Fancify.lk has a zero-tolerance policy for the misuse or abuse of our returns process. We take every return request seriously and review all evidence carefully.
- Submitting false, edited, or misleading photo or video evidence to support a fraudulent return claim.
- Returning a used, tampered, or damaged item that was not in that condition when delivered.
- Attempting to return an item outside the 7-day window by providing a false delivery date.
Consequences: Any customer found to be submitting fraudulent return claims will have their request permanently rejected and may be banned from placing future orders with Fancify.lk. We reserve the right to take further action where appropriate.
10
Get in Touch
Contact Us About a Return
Have a return query or want to raise a return request? Our team is available 24 hours a day, 7 days a week to help you through the process.
💬 WhatsApp: +94 76 491 0918
📞 Call: +94 76 491 0918
📧 fancify.lk@gmail.com
🕐 Available 24/7
When contacting us about a return, please have the following ready to speed up the process:
- Your full name and contact number used when ordering
- The name and description of the item you are returning
- Clear photo or video evidence of the damage, defect, or wrong item
- The date you received your order